Frequently Asked Questions


PRODUCT INFORMATION

Why The Laughing Sock?
The Laughing Sock is dedicated to making your sock game on point. We offer the best quality socks with totally awesome designs for everyday use from working in to the office to playing a little b ball on the court. You are going to love how you feel in these socks!
Are sock sizes and shoe sizes the same?
No, they are actually quite different!
Standard women’s socks are size 9-11. This sock size corresponds to a women’s US shoe size 5-10.5.
Standard men’s socks are size 10-13. This sock size corresponds to a men’s US shoe size 7-12.5.
King Size men’s socks are size 13-16. This corresponds to a men’s US shoe size 12-15.
Where are your socks made?
Currently we are working with several different suppliers and they have various methods of manufacturing. Some socks are proudly made in the USA while some socks are proudly made elsewhere. The country of origin is listed in each sock description… Note* if for whatever reason any sock manufacture exploits their workers we will not carry their product. I have complete confidence that this is not happening but if such it will be addressed.
How do I care for my socks?
Oh my gosh clean those stinky things!
All of our socks can be cared for by machine washing them in cold water, without bleach, and tumble drying on low.
ORDERS AND PAYMENTS

Can I place a phone order?
Yes, at (888) 800-0614. Office hours are typically Monday through Friday, 9am-5pm EST. I am working pretty close to home so if you just have to have that pair of totally awesome socks and don’t know how to order online (or are afraid) try giving me a call, just don’t be mad if you call at 3AM and I am asleep:)

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and thelaughingsock e-gift cards. We made add more payment options in the future so keep a look out.
Do you offer gift cards?
We do! A digital copy will be emailed to you, the purchaser, allowing you to forward the e-gift card to the recipient.

Can I cancel or modify my order before it ships?
Unfortunately, we are unable to make changes once an order has been submitted. However, if you would like to cancel, please contact us via email to inform us, no later than 10 am, on the day following your order placement.
Do you offer any promotions?
We do occasionally run promotions, and you can be the first to know by signing up for our weekly/monthly. We love to reward our newsletter subscribers, so we highly recommend signing up! Don’t worry...we won’t spam you. Nobody likes that.

What should I do if I don’t receive my order or shipping confirmation?
First things first–check your email’s spam folder. If you still can’t find your confirmation, reach out to us via email.

I received my order and it’s not correct! What do I do?
We’re so sorry to hear that! Please reach out via email within 10 days of receiving your order, if you notice a mistake. The Laughing Sock will cover all additional shipping costs. Once the incorrect product is received back to us, we will send you the correct merchandise or refund you, whichever you prefer.
SHIPPING INFORMATION

What shipping options do you offer?
USPS First Class Mail
USPS Priority Mail
For more information on shipping details, please check out the shipping terms page.

How do I qualify for Free Shipping?
Order at least $40- worth of socks.
Free shipping qualifies you for First Class Mail, 7-10 business days delivery time.
Free shipping is only available in the US.
Need your socks sooner? You can upgrade your shipping speed on the checkout page.
Can I change my shipping option once my order has been placed?
If you would like to upgrade your shipping option, please use contact us via email to inform us before 10 am the following day, with a phone number to call. Or call the office (888) 800-0614 to provide a credit card number for the difference in cost. Office hours are typically Monday through Friday, 9am - 5pm EST. Sometimes I am not available so please leave a message and I will call you right back, I promise:)

When can I expect my order to ship?
All orders will typically be picked, packed, and shipped within 24-48 hours.
November and December are our busiest months, due to the holiday season. This is also the busiest time for shipping services. Please allow extra time for your package to arrive during these months.
Do you ship internationally?
Not quite yet, we have to protect the integrity of the suppliers and their affiliate in other countries so we are limited to the USA. This could change in the future however when we start our own line so stay tuned and sign up for the newsletter to what what awesomes changes are happening for this great company.

My package says delivered but I don’t have it. What do I do?
Check with your local shipping office to see if the package ended up with them. Check with your neighbors or leasing office to ensure it hasn’t been misdelivered.

Oops, my package was shipped to the wrong address. What do I do?
Please reach out to us via email or phone so we can help look into the situation. If you missed an apartment or box number, we suggest reaching out to you local post office. If you accidentally inputted the incorrect address, your package may potentially be sent back to us. The Laughing Sock is not responsible for any additional shipping fees.
RETURNS AND EXCHANGES

What is your return policy?
We accept returns or exchanges within 30 days for unworn merchandise in its original, unaltered packaging. No refund on return shipping cost, but don’t worry about the cost for the sock making its way back to you.
Mail to:
The Laughing Sock
620 Impala Dr.
Mansfield, Ohio 44903

If you qualified for free shipping and would like to return/exchange your entire order, please email us and we will email you a return shipping label.

I received a defective product. Can I return it?
Yes. Unfortunately, defects do happen, and we want to make it right! Please send us an image of your defective sock to leeannechan@thelaughingsock.com , with a brief note about your order, within 30 days of receiving your order. We will respond asap with steps on how to return the socks.

Please Note: We know how exciting it can be to get a big package of socks in the mail, you just want to tear it open! However, please be very careful when opening your sock package, as we, unfortunately, cannot accept returns of socks with holes in them due to scissors from cutting your package open. Be careful!

Do you take returns from Socksmith retailers nationwide?
Unfortunately, we cannot accept returns from purchases made on other websites, Amazon, or brick and mortar retailers. Please contact them to inquire about their return policy.
MISCELLANEOUS SOCK FUN

Where can I find you on social media?
We have a social media presence on Instagram, Facebook, Pinterest, Twitter and YouTube. Come be our friend and follow us!

May I use your photos?
Yes. Please tag us!

Do you have gift wrapping options?
No, but we’re always looking for ways to improve the customer experience. This is something on our radar and we are looking into options for the future.

I have a sock suggestion I’d love to tell you about!
Suggestions about sock design ideas, new sizing options, or sock styles can all be submitted through the contact form. We have a team of in-house designers, who strive to create the best products we can imagine. We would love to hear your suggestions!

Do you make custom socks?
Unfortunately, we do not have a “custom sock” option. However, if you are a company looking to establish a licensing partnership, please use the contact form for all inquiries, and our licensing team will get back to you asap.

Do you offer wholesale?
Currently we are not doing wholesale… in the future, when we start making our own brand that will be an option.

Do you take donation requests?
Yes, we take every donation request under thoughtful consideration. Head on over to the contact form and type “Donations” as the subject. We love to support charities as best as we can, please provide details and we will get back to you asap.